Overview
We believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you'll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side.
Responsibilities
- Manage and lead a team of customer service specialists
- Foster a culture of continuous improvement and provide team and leadership feedback
- Able to quickly adapt to shifting priorities, demands, and timelines
- Passionate about innovating the Customer Experience
- Strong problem-solving skills
- Hunger for continuous improvement personally and professionally
- Driver of change and solution-oriented – identify opportunities and recommend solutions
- This is a hybrid role based
Qualifications
- Undergraduate degree or equivalent combination of education and work experience. Graduate degree preferred
- At least 6 years of relevant experience
- At least 2 years of managerial/leadership experience
- Excellent written and verbal communication skills with a consistent track record of making sophisticated topics easy and engaging
- Self-directed, highly motivated, and proactive
- Methodical, analytical, and data-driven
- Thrives in a fast-paced, global environment where continuous learning is a must
